Refund policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

While we strive for customer satisfaction, returns are primarily accepted for items that are significantly damaged or defective upon arrival. To be eligible for a return, your item must have sustained substantial damage during shipping or have a clear manufacturing defect that impairs its usability. The item must be in its original packaging, and you’ll also need the receipt or proof of purchase.

To start a return, you can contact us at twztore8@gmail.com. Please include clear photos of the damage or defect in your initial email.

If your return is approved due to significant damage or defect, we will provide instructions on how and where to send your package. Items sent back to us without prior approval will not be accepted. You may be responsible for return shipping costs unless the damage is clearly due to our error or the carrier's mishandling.

You can always contact us for any return question at twztore8@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. This is our priority.  

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food), custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards, unless they are significantly damaged or defective.

Exchanges

Due to the complexity of managing inventory, we do not typically offer direct exchanges. If you need a different item, please contact us.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved (due to significant damage or defect), you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  

 

If more than 15 business days have passed since we’ve approved your return, please contact us at twztore8@gmail.com.