FAQs

 

Do you offer free shipping?

Yes! We offer free standard shipping within Canada on all orders over $75.00.

For orders below that amount, the following shipping rates apply:

- Orders $0.01–$49.99: $14.90

- Orders $50.00–$74.99: $9.90

- Orders $75.00 and up: Free

We also offer Express Shipping for orders up to 2kg:

- $21.90 (1–2 business days)

Shipping options are automatically calculated at checkout based on your order value and weight.

 

What is your return policy?

We offer a 30-day return policy on eligible non-food items. To qualify, items must be unused and returned in their original condition and packaging.

Please note: All food, snacks, drinks, and other perishable items are final sale and cannot be returned, exchanged, or refunded — except in cases of serious quality issues. If you receive a damaged or defective food item, please contact us within 7 days of delivery and provide clear photo evidence so we can review and determine the appropriate resolution.

If you have any questions about your order, feel free to reach out — we're happy to help!

 

How can I contact customer support?

You can contact us by twztore8@gmail.com. We are available to answer your questions Monday through Friday from 9am to 5pm EST.

 

How do I use a coupon code?

To use a coupon code, enter it in the designated field at checkout. The discount will be applied to your order total.

 

How do I sign up for your email list?

You can sign up for our email list by entering your email address in the field at the bottom of our homepage.

 

How do I track my order?

You can track your order by clicking on the tracking link in your shipping confirmation email.

 

How do I change my shipping address?

If your order has not yet shipped, you can change your shipping address by contacting us at twztore8@gmail.com.

 

How do I cancel my order?

If your order hasn’t shipped yet, you can request a cancellation by contacting us at twztore8@gmail.com or by leaving us a message through the inbox tool on our website.

Once an order has been processed or shipped, it can no longer be canceled.